At Siden Sports, we strive to provide you with high-quality products and an excellent shopping experience. If, for any reason, you are not satisfied with your purchase, we have established the following Return Policy to address your concerns:
Damaged or Defective Items:
If you receive a product that is broken, damaged, or scratched, we are committed to making it right. In such cases:
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- In case of damaged item received by the customer due to mis handling of the courier, customer has to return the damage item within the period of 5 days. The damage item will be replaced with new item. Customer pays the return shipping fee. However, exchange of product is free of cost.
Please note that returns or exchanges are only possible if the item was damaged during shipping due to our fault or the courier’s fault.
Conditions for Return or Exchange:
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- Returns or exchanges due to change of mind or simply not liking the item are not acceptable.
- Returns or exchanges are only acceptable if the item received does not match the pictures, description, or as shown and described on our website.
Return Period:
You must initiate the return process within 3 days of receiving the item.
How to Initiate a Return or Exchange:
If you believe your product meets the criteria for return or exchange as described above, please follow these steps:
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- Contact our customer support team within 3 days of receiving the item at Customer Support Phone Number: 348 4283806.
- Provide your order number, a description of the issue, and clear photos of the damaged or incorrect item.
- Our customer support team will guide you through the return or exchange process and provide instructions for returning the item.
Refund Process:
Once we receive the returned item and verify the issue, we will process your refund or replacement promptly. Refunds will be issued using the same payment method used for the original purchase.
Contact Us:
If you have any questions or need further assistance regarding our Return Policy, please contact us at:
Building no 25, 49 Muslim Street no 3 Islamabad Mohalla, Sialkot, Punjab 51310
Phone: 92 348 4283806
92 304 7128033
Email info@sidensports.com
Sidensports@gmail.com